Privacy Policy - Vitryxa Wellness Retreat

Definitions

This section explains key terms used in our privacy practices to enhance your understanding of how we manage data.

Personal data refers to any information that identifies or can identify you as an individual, including your name, contact details, and health preferences provided during registration.
Processing means any operation or set of operations performed on personal data, such as collection, storage, modification, use, or disclosure.
User means any visitor or participant who accesses Vitryxa’s wellness services or website.
Service relates to the wellness retreat programs and associated offerings provided by Vitryxa to our clients.
Cookies are small data files placed on your device to improve website functionality and user experience.

Data Collection Practices

We gather information to personalize your wellness journey and communicate important updates.

User-Provided Data

The following data categories may be submitted by you directly:

Full name and date of birth for identification and eligibility verification.
Contact details including email address and telephone number for communication purposes.
Health-related information necessary for tailoring wellness programs safely.
Payment details required to process enrollments and manage billing securely.
Preferences regarding activities and accommodations to optimize your retreat experience.
Feedback and testimonials to help improve our services.

Automatically Collected Data

Our website and services may automatically collect certain data to enhance your navigation and security.

IP address recognizing devices connected to our site to monitor traffic.
Browser type and version for compatibility analysis.
Pages visited and time spent browsing to understand usage patterns.
Cookies and tracking technology information to personalize site interaction.
Login data for secure access management.
Geolocation data with your consent for regional service adjustments.

Third-Party Data Sources

We may receive your data from trusted third-party providers involved in booking or payment facilitation to ensure a smooth experience.

Payment processing partners to securely handle business transactions.
Marketing affiliates for sending relevant offers and retreat updates.
Legal and compliance entities to fulfill regulatory requirements.

Purposes of Data Processing

Your data is processed for several legitimate and transparent reasons, including:

Managing your booking and participation in wellness retreat activities.
Communicating important information about schedules, changes, or promotions.
Improving customer service and retreat offerings based on feedback.
Ensuring compliance with applicable laws and safety standards.
Personalizing marketing to reflect your interests respectfully.
Maintaining website security and preventing unauthorized access.
Facilitating payment processing and business reconciliations.
Analyzing usage trends to enhance user experience.

Legal Basis for Data Processing

Processing your data relies on one or more lawful grounds:

Performance of a contract for fulfilling your wellness retreat agreement.
Compliance with legal obligations under Swiss data protection legislation.
Your explicit consent to receive marketing or voluntary communication.
Legitimate interests such as improving services and maintaining security.

GDPR Compliance

Vitryxa respects the rights granted under the General Data Protection Regulation (GDPR). Participants can exercise these rights as outlined:

Right to access your personal data and receive a copy.
Right to request correction or rectification of inaccurate information.
Right to erase data when no longer necessary or applicable.
Right to restrict or object to certain processing activities.
Right to data portability for transferring information to another provider.
Right to withdraw consent without affecting prior processing lawfulness.

Cookie Usage

Vitryxa’s website uses cookies to improve functionality and tailor content. Visitors can control cookie preferences via browser settings or directly through our interface.

We utilize essential cookies for site operation, analytics cookies for performance monitoring, and preference cookies to remember user settings.

Categories include strictly necessary, performance, functionality, and targeting cookies distinguished by purpose and duration.

You can adjust cookie settings at any time by accessing your browser or device preferences or using our cookie consent banner when visiting.

Read our full cookie policy for comprehensive details.

Data Sharing and Disclosure

Your personal data may be disclosed within Vitryxa or to trusted third parties for legitimate purposes:

Service providers assisting with booking, payments, and communication.
Compliance authorities as required by law or regulatory requests.
Marketing partners with your prior permission.
Technical support teams ensuring website and software functionality.
Business advisors or auditors engaged to support operations.
In case of corporate restructuring, merger, or asset transfer.

International Data Transfers

Vitryxa may transfer your data to countries outside Switzerland or the European Economic Area, ensuring that such transfers comply with applicable data protection regulations.

We apply appropriate safeguards such as standard contractual clauses approved by data authorities to protect your privacy during cross-border data flows.

Data Retention

Personal data is retained no longer than necessary to fulfill the purposes outlined or as required by legal statutes.

User account information is maintained throughout active service use and for a reasonable period after account deactivation for administrative reasons.

Communication records are preserved to address any inquiries or disputes efficiently.

Access logs and security events are kept for a limited time to monitor service integrity.

Once retention periods expire or upon user request, data is securely deleted or anonymized following best practices.

Data Security Measures

Vitryxa implements a range of technical and organizational controls to safeguard your data from unauthorized access, alteration, or disclosure.

Encryption protocols for data transmission and storage.
Regular security audits and vulnerability assessments.
Access controls and staff training on data protection responsibilities.

Your Data Protection Rights

You have the right to manage and protect your personal information effectively. To exercise these rights, please contact us via the details provided.

Request access, correction, or deletion of your data as permitted by law.
You have the right to request access to your personal data processed by Vitryxa, enabling you to review the information we hold about you.
You may request correction of any inaccurate or incomplete personal information to ensure it is up-to-date and reflective of your current status.
You have the right to ask Vitryxa to delete your personal data when it is no longer necessary for the purposes it was collected or if you withdraw consent.
You can object to the processing of your personal data in specific circumstances, including marketing or profiling activities, subject to applicable laws.
You have the right to restrict processing of your personal data in certain cases, such as during the verification of your data’s accuracy.
You can request the transfer of your personal data to another service provider in a structured, commonly used electronic format where feasible.
You have the right to withdraw consent to data processing at any time, affecting only future processing activities carried out by Vitryxa.

How to Exercise Your Privacy Rights

To exercise any of your privacy rights, please contact Vitryxa at Route de la Fonderie 2, 1700 Fribourg, Switzerland or send a detailed request through our official website vitryxa.pro. We require appropriate identification to process your request securely.

[email protected]

Vitryxa aims to respond to privacy rights requests promptly, generally within 30 days, or within 45 days if your request is complex or numerous.

Marketing Communications

Vitryxa may send marketing communications about our wellness retreat offers and related services only if you have provided explicit consent or have an existing relationship with us. You can opt out at any time.

You may unsubscribe from marketing emails or messages by following the unsubscribe link included in each communication or by contacting Vitryxa directly.

Protection of Children’s Privacy

Vitryxa’s services are intended for adults, specifically retirees, and we do not knowingly collect or process personal data of individuals under the age of 18 without parental consent.

Links to Third-Party Websites

Our website and communications may contain links to third-party sites. Vitryxa is not responsible for the privacy practices or content of these external sites.

Changes to This Privacy Statement

Vitryxa may update this privacy statement periodically to reflect changes in data handling practices or legal requirements. Updates will be posted on vitryxa.pro and effective from the date indicated.